Terrible customer service.

Terrible, no customer service and very rude nonchalant manager by the name of Asive

On Sartuday I went to the Mandela Park, Makhaya store to buy some alcohol and to pay for these I had cash and card. Firstly I asked her to separate the bill she refused this with an excuse that she cannot do that she needs to make it one order with no proper explanation. When she eventually made the transaction she told me that the money is short so I told her to calculate again I have more than enough in the card for the transaction she bluntly told me its declining and knowing that I had money in the card I quickly asked a friend to go withdraw the money....with her refusal to wait for the friend she canceled the whole transaction without telling me and later told me that as she has canceled the transaction it will take about 3 days for me to get my money back. This was alarming because their card system said I have insufficient funds which I later found I do. She was shouting across the store embossing me about my card declining when she fairly knew that their systems glitch. Her approach was condescending and she kept arguing with me back and forth when I tried to tell her about her tone. After I had made a payment she continued having a conversion about my card declining to other customers making it look like it was my fault and after I have proven that my card had money on it, I got no apology nothing instead I got a grin from her even her telling me that its her birthday and it has been spoiled. I hope the store does have CCTV to check this interaction. When the funds finally bounced back it was too late and was paid to charges all because of Asives incompetence and lack of empathy or Customer service. I hope this is looked into because I wouldn't even wish another customer to be treated in this manner in any store. The staff especially the manager Asive need to be trained on Customer service and how to deal with an irate customer in the store.