Terrible customer service

This has now happened twice to me and I find it completely unacceptable - I went to the express till - the cashiers have no idea what hubbly bubbly/ocka pipe flavour and coals is (although Spar stocks it) - I think that all staff should be informed of all products stocked behind them. I eventually had to go around and get it myself.<br> After that there was no price on the coals (for the second time) and a lady had to run around looking for someone who could help with a price while I was holding up the queue and people were looking at me and getting annoyed as if this was my fault. <br> <br> There wasn't much of an apology for this.<br> <br> What annoys me the most is that I sent Spar an email directly 4 days ago and have heard nothing from them. <br> <br> It makes me wonder if they care about customer service at all.