PP
Pinky P

1 reviews | Active since Feb 2021

28 Feb 2021, 20:31

SUPERSPAR Mall@R55 - Disrespected Client

Firstly, let me say that I am a regular shopper at the Spar at the Mall@R55, to an extend that I recently won their instore Slush Puppie competition. Today, 28th February, I experienced the worst engagement with the manager on duty. I went to Spar to stock up on my weekly fruit and snacks and I noticed that they had a shelve full of different imported candy brands. I picked up 2 packs of the large box Ike and Mike sweets which were displayed at a price of R9.99. Nowhere was there a price of R49,99. I got to the till and the sweets scanned for R49,99. I mentioned to the cashier that there was a price discrepancy and she called a controller to void the items. I told the controller that the sweets were displayed at a different price and we went to the shelve for me to show her. She was adamant that she cannot give me the sweets at the displayed price and she went to call the manager. Here is where my story gets disgusting!!! This man shows up with the controller, not once does he address me as the client. He does not introduce himself nor ask me what the issue is. He does not offer any apology for the misleading labelling that the store did. Never once did this man make eye contact with me. HE DID NOT ADDRESS ME. Instead he treated me like I was looking to score a quick bargain. I felt deeply disrespected. As a black woman, I am used to not being seen and I refuse to accept such behavior, especially when I spend my hard-earned money in an establishment. I demand to be seen!! I was disgusted by this man's behavior. I am a human being and I deserve to be seen. I will be sharing this review on social media as well. When did the customer stop being King? It felt very racial for me and that stings deeper for a black woman. A little bit of racial sensitivity is important. A little bit of respect for the client will go a long way. This needs to be emphasized especially with the managers. My money is just as good as anybody's.

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