SUPERSPAR KENILWORTH MARKET RUDE CASHIER(MILLICENT MORATHI)

My son went to Superspar Kenilworth today the 4th of October 2023 at 18:20 and got really shocking bad service. He bought bread and Swiss roll and asked for cash back of R50 from the cashier( Millicent Morathi). She scanned the items and he paid by card the funds went off my account R82.98 of which she said to him decline insufficient funds he called me and told me I said there is no way coz the funds went off my account of which I have proof, a few minutes later the funds were reversed back into my account and I have proof again of that reversal than I said to my son he must try again the transcation than the cashier refused saying her till doesn't have money(R50) I was shocked and said he must just pay for the items and ask for the cashier's name and she refused to give him her name and said relax bhuti. I occurred bank charges for the reversal and the cashier was very rude refusing to give her name NOT EVEN WEARING A NAME TAG. I got her name from the receipt of the 2 items my son paid for. From My experience as a cashier myself customer service is very important and I have to say I'm very upset 😡 with this service my son wanted the cash back for a taxi fare as we stay at The Hill but shop at SuperSpar Kenilworth.