Subject: SPAR Ignoring Duplicate Charge – Zero Accountability, No Resolution

I am beyond frustrated with SPAR’s complete lack of accountability and customer service. On 19 March 2026, I was double charged R182.98 for a single transaction at a SPAR store. This is not a complicated issue, it is a basic duplicate transaction that should have been resolved quickly. Instead, (15 days later), I have been sent from pillar to post. My bank has clearly stated that SPAR needs to provide specific transaction details (authorization codes/RRN and confirmation of the duplicate/held funds) in order to release the money. I contacted SPAR, and while I initially received a response, the information provided was incomplete and essentially useless. I followed up again on 28 March 2026 requesting the correct documentation. Since then? Silence. No response. On 1st April I forwarded an email to they're complaints department at Jet Park and spoke to a lady named Granny. Till now, still radio silence. No accountability. No resolution. It is unacceptable that a major retailer like SPAR can take a customer’s money twice and then simply ignore follow-ups when asked to fix the issue. This is not just poor service, it shows a complete disregard for consumers. I have now escalated this matter publicly because all reasonable attempts to resolve it privately have been ignored. SPAR needs to urgently: Confirm the transaction status on their system Issue a formal request to release the duplicate/held funds Provide full transaction details (including merchant reference) Supply the authorization code(s) and/or Retrieval Reference Number (RRN) Until this is resolved, I will continue escalating this matter to all relevant consumer protection bodies. Consumers deserve better than this.