*Subject:** Complaint About TOPS at SPAR Southern’s Broken Item Policy On **17 May 2025, before 4:30 PM**, my brothers and I bought **Gordon’s Gin & 3 Amstel beers** at TOPS (SPAR Southern, Germiston)

*Subject:** Complaint About TOPS at SPAR Southern’s Broken Item Policy On **17 May 2025, before 4:30 PM**, my brothers and I bought **Gordon’s Gin & 3 Amstel beers** at TOPS (SPAR Southern, Germiston). At checkout, my brother **dropped a beer**, and staff **charged us for it**, citing policy: "break it, pay for it." Later, they **claimed we weren’t charged**, yet **we paid**. This is unfair and confusing: - If a customer **can’t pay**, does calling police solve it? - Is penalizing accidents **good service**? I contest this incident and demand clarity on this unreasonable policy.