stop making the customer go from pillar to post

Went in to pay dstv.. you can only pay it at one counter.. then u get told to <br> Go to another till cos the card machine doesn't work, that's ok, I can understand that.. then u get told to buy something u don't need in order to get money from the tills! What nonsense! Surely exceptions can be made if it's not the customers fault! And then u gotta go back in a line to pay your account in the first place! I would have let it go had the people greeted smiled and helped.. but good customer experiences seems impossible these days.