Still waiting for a response (14 DAYS LATER)

Ref CC***<br> <br> I refer to your previous email regarding my customer complaint, submitted to you on October 19, 2015.<br> <br> You responded to my message on October 20, 2015 (please see below) and in this reply you mentioned that you would investigate the matter, and \within a maximum of 7 working days we will contact you to resolve this matter". To date"