mM
makhweks M

1 reviews | Active since Oct 2013

07 Nov 2015, 10:39

Standard Bank's instant money service

The Standard Bank's instant money service is only offered between 08:00 and 08:30 in this funny branch. This is a huge inconvenience because the other spar in turffontein doesn't offer this service at all. I dont understand why this service is only offered for 30 minutes by a store that operates for more than 12 hours daily. Surely this can be addressed because its an inconvenience to us. If we could us another spar we would unfortunately this is the only branch close to the south suburbs. I spoke to the manager and he wasnt even interested and just said come back in the morning. This is a really poor service that spar is offering to us and i HAVE ACTUALLY STARTED SHOPPING SOMEWHERE ELSE BECAUSE OF THE ATTITUDE OF THE MANAGEMENT OF THIS STORE. Please respond via email as I am often not able to take calls during office hours should you respond.

0
Replies (5)
SPAR
SPAR's reply09 Nov 2015, 07:36
Official
Hello khukhi,

Thank you for taking the time to email us and for bringing this matter about Instant Money to our attention. We will be taking this up with the store and you will be contacted within a maximum 7 working days to resolve this.

Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za
mM
makhweks M's update25 May 2016, 23:19
Reviewer Update
Hi Glenda, I am still awaiting your response. Since Nov. 2015.?
SPAR
SPAR's reply26 May 2016, 09:02
Official

Dear Khukhi

I have escalated your complaint and expect that you will be contacted today. Please contact me on *** if you are not satisfied with their response.

Regards

Janeen Johnston, Customer Care Controller, ***

SPAR
SPAR's reply26 May 2016, 09:38
Official

Dear Khukhi

I have escalated your complaint and expect that you will be contacted today. Please contact me on *** if you are not satisfied with their response.

Regards

Janeen Johnston, Customer Care Controller, ***

SPAR
SPAR's reply26 May 2016, 09:39
Official

Dear Khukhi

I have escalated your complaint and expect that you will be contacted today. Please contact me on *** if you are not satisfied with their response.

Regards

Janeen Johnston, Customer Care Controller, ***