SPAR’s digital voucher system FLOP

I am submitting a formal complaint regarding SPAR’s digital voucher system and the lack of operational support in-store. On 10 October 2025, I purchased a R750 digital voucher through SPAR’s official e-voucher platform. The voucher is unusable due to a system failure where the required QR code/WiCode does not load, instead displaying the message: “Unable to load digital card details.” This failure has resulted in the following unacceptable outcomes: Funds paid to SPAR are effectively inaccessible to the customer. SPAR stores have no clear process, training, or system knowledge regarding digital vouchers. Store managers are unable to assist, troubleshoot, or escalate the issue. There is no visible contingency process when SPAR’s own digital systems fail. From a consumer perspective, this represents: Poor system reliability Lack of customer support alignment between digital platforms and physical stores An unreasonable burden placed on customers to resolve internal SPAR failures Customers should not be left stranded because SPAR’s systems are non-functional and staff are uninformed.