SPAR's Black Friday Supersized Savings pamphlet - 14 to 16 Nov 2025

Good afternoon I am writing as a highly disgruntled and disappointed customer. SPAR's Black Friday Supersized Savings pamphlet, which I received in my post box on Thursday, 13 November 2025, clearly advertises various savings deals valid from 14–16 November 2025. This implies that the advertised items would be available on the shelves from opening time on 14 November. I visited the store on Friday, 14 November at around 13:00, only to be informed that the stock had not yet been delivered. When I returned today at roughly the same time, 99% of these advertised specials were already sold out. The only item I was able to purchase was four 1.5L Coca-Cola bottles for R56.00. This is extremely disappointing and, in my view, amounts to FALSE ADVERTISING. Such practices create frustration and erode trust. I am certain that many customers feel just as disgruntled today, and this experience may cause SPAR to lose loyal shoppers.

I have always held SPAR Glenwood in high regard, but after this experience, I will need to think long and hard before choosing to shop there again.

I would appreciate clarification on how such a situation was allowed to occur, and what measures will be taken to prevent this from happening in future.

Kind regards Retha

PS. I would like to still be able to purchase the items on the Specials pamphlet at the same price as that was advertised for this weekend, even though this complaint will only be received by SPAR after this weekend