Spar2U refund refused

Spar2U order done but didn't have more than half my order in stock. Canceled the order as a result. SPAR REFUSES to refund me until 14 days have passed. Contacted the store - no response. Contacted head office - sorry!! Wait your 14 days! Not even government is this useless. Checkers refund within hours!! You have no idea how I need that money for food and they couldn't care less. 11days and waiting!! Pathetic!!