SPAR2U online Shopping

When placing an order you are charged 10% fee to accommodate product substitution which could potentially be slightly priced higher than the product initially purchased. If no substitution of items that are different prices happens, then the fee is refunded.

I bought laundry liquid detergents. It was substituted with an alternative product of the same brand and of the same price. Consultant assisting me said I would be refunded since the items are same.

It is almost 1 month since I purchased and I still wait for a refund. I emailed customer care and they promised to refund in 7-14 working days. I emailed after not getting refund, and the customer care consultant has now escalated the matter. I have since not heard anything from anyone any more.