Spar2U hates disabled people - no refund system in place!!

Spar 2U app should come with a disclaimer (take note if you are disabled) - there is no way for stores to refund a shopper via the app. They substituted naartjies with a brick of rama magarine (I mean, clearly these things are the SAME in Spar's eyes). In order to effect a refund, the store requires you to physically come to the store in order for them to refund you in cash. One has to wonder if they will refund you your transport money or the delivery fee that you paid to receive the incorrect item. If you aren't able to go instore (and why should you in the first place since the purpose of delivery is to NOT go instore), there is NO WAY TO GET YOUR MONEY BACK. I spoke with 3 different people, spent untold amount of money on airtime, and they need to have a meeting with management to 'come up with a plan to somehow get my refund'. What kind of mickey mouse operation is this??