Spar Tops Crawford Query

I sent a query to Spar Tops about a week ago. I received an email from Glenda Turpin on the 3rd of May 2022. I was advised that someone will contacted me within 3 working days. Glenda, we are now on the 7th working day and no call, email or anything. As a customer service advisor, shouldn’t you have done a follow up and find out whether I was contacted or not? Just asking Glenda. Hopefully I will get a response from someone now. Sad that consumers must use social media platforms to get the attention for something really simple that could have resolved within minutes. Customer Service Glenda!!