Spar Thaba Tshwane

I bought 2 plate stove on 22 July 2023. Today around 2 while preparing food the stove burst. I took the stove to Spar Thaba Tshwane,supervisor told me,they are not allowed to exchange appliances while the manager is not around the store and the manager went to stadium . I must wait for the manager to come back tomorrow on Monday to exchange and they call they manager and he refused to exchange, I must come tomorrow. I took the stove since while I want to cook the security lady harass me in front of the customer pushing me. Finally supervisor came back exchange pineware stove with Diamond stove bad customer service ever. But I'm happy supervisor did exchange but I'm not happy with the brand pineware to Diamond I added R20 extra. This incident happen around 16h45. Iyooh I really disappointed with the service I receive today.