SPAR & STANDARD BANK INSTANT MONEY - THEFT

NEVER SEND MONEY THRU SPAR!!!! OR USE STANDARD BANK INSTANT MONEY ever!!! ESPECIALLY FROM SPAR...KWIK SPAR SUPER SPAR in South Africa!!!! R1500 was ****** from us after trying to cash the voucher at the teller. It was sent thru Kwik Spar in escombe KZN. They do not care and standard bank dont want to know our problems. Spent 2 days calling and phoning instant money to be told that the voucher was redeemed and all they can say is " DONT DO THAT AGAIN" No investigation, no further assistance. HOW CAN SO MUCH MONEY JUST VANISH????? Even if it was drawn from an outside Atm then their should be camera footage of the suspect. No investigation.. no assitance from these 2 multi billion groups/parties that we spend so much money with.

Spar are not helpful. They dont Care. They are not gonna investigate OR do anything to stop INTERNAL ***** & THEFT. They saying it was NOT ****** from the till by any of their cashiers. The money was deposited and sent from Spar Escombe in KZN. Taarjd the store manager checked the camera footage and insists it is a TECHNICAL GLITCH between Standard Bank & INSTANT MONEY and was Not taken by their teller.

Money was sent a little after 11am and when my Mother, an old age pensioner did not receive the voucher number via sms. So we both went back to Spar after 1pm. The teller used my cellphone to call standard bank and they sent voucher number 3 min later. When we entered the pin at the teller from the same spar that THE MONEY WAS HANDED TO... was told by the teller to not to push ENTER after the 4 digit pin. So i re-ntered. I had to punch it in 4 times.

First the teller looked at the screen and said " VOUCHER REVERSED" looking confused and not sure what to do. She CALLED AN ASSISTANT. TRIED AGAIN IN FRONT OF US .... THEN a different looked at us and .... SAID "VOUCHER REDEEMED" FROM THAT SPAR!!! but no cash was given to us!!!! we stood for ages waiting for store manager (Taarjd) only to tell the money was drawn out at 13.18 from THAT SPAR ... WHILE WE WERE STANDING THERE!!! BUT YET NOTHING WAS GIVEN TO US. and their is nothing he can do.

After long a process after going to police station. Getting affidavit. Case Number. etc. Then to be told to call instant money which took us 2 day to get thru to them. To be told it was drawn but by who? The only thing i can think of is.. 1 OF THE STAFF HAD SEEN THE PIN IT WAS DRAWN 4MIN LATER. So surely SPAR SHOULD THEN BE LIABLE???? Or are they not prepared to discipline their staff and combat crime and theft within their group. Looks like Spar has not control over their employees. OR THERE COULD BE A SYNDICATE WORKING WITHIN THE SPAR & STANDARD BANK GROUPS to intercept the voucher numbers before the receipt receives it.

You can clearly see on the CCTV footage that the cash was not given to us. But yet it was redeemed from that till. So who is to blame?

Even if it is determined that it was drawn from an outside Atm then their should be camera footage of the suspect. No investigation.. no assistance from these 2 multi billion groups/parties that we spend so much money with.

We would think its safer to send to thru instant money cause its not like an ATM where you can ******. Its busy supermarket .. with tellers ... cashiers ... and managers....customers and it should be safer to send and draw .. especially for an old age female pensioner???