FA
Faaizah A

1 reviews | Active since Feb 2016

19 Feb 2016, 14:15

Spar's Disappointing Service

Was so disappointed in Vangate's SPAR. At the beginning of January they had a RAMA promotion, but had no stock. They gave me a 'rain-check' and I was promised a call back. I went back thrice afterwards to make sure they had the correct contact details but still no call back. Yesterday I went to the store, only to discover they had stock and I hadn't been informed. They refused to honour the rain-check. I spoke to the manger but he said too much time had elapsed! WOW!!!<br> <br> I've found this to be a common occurrence in the stores located in 'less affluential' areas, where good service to customers is NOT deemed a necessity! <br> This is not about the RAMA but the principle of the matter...<br> <br> <br> <br> .<br> <br>

0
Replies (1)
SPAR
SPAR's reply22 Feb 2016, 07:48
Official
Hello FaaizahA,

Thank you for taking the time to email us and for bringing this matter to our attention. We will be taking this up with the store and you will be contacted within a maximum 7 working days to resolve this.

Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za