Spar Management seems too important to liase with the customer

On 28 January I posted a concern regarding the non availability of Spar brand men's disposable razors at my local Spar on the online platform of Spar SA. I basically revolved around the fact that this store only had ladies razors a month before and on the 28th no Spar disposable razors at all. I mentioned that 2 other Spar outlets always had disposable razors in stock. I received a reply from a customer care advisor named Luyanda Dlamini. ***. I was told that I would receive feedback within a maximum of 3 days as the matter would be taken up with the store involved as well as the regional manager. On the 3rd of February I once again posted on the online platform that I hadn't received any feedback in the matter. On the 4th of February I received a reply from the same lady stating that she has escalated the matter to the Retail Operations Manager. Today is the 11th of February and I have yet to hear from either the store manager, regional manager or regional operations manager. I really cannot understand why the consultant over promised as it would seem that none of the management team at Spar felt it important to make contact with me with an explanation of why there was no stock at this particular store for such an extended period of time. Are these people jut to busy....or do they simply just not care a damn about the customer supporting their brand.