Spar Malvern Jules Street, management disgrace

The management team there sucks. I bought the already packed 6rolls for lunch in the morning. Lunch time I was very disappointed when I realised that they were stale & smelly of mould. You couldn't even try to apply butter as they were falling apart. I then phoned spar to complain. I spoke to Herman, one of the managers there & said I should come to the shop to solve the problem. When I get there after work, since it's a bit distant from my work, I found one of the supervisors, his name is Blessing...That guy is very unprofessional & full of himself. I explained to him & he told me that Herman is around but not sure where. He said since I brought only 4 rolls he's gonna replace them. Then I demanded the whole 6 because the 1 roll I eat complaining, the second was the 4 but in the paperbag which I showed him & again because of my time & trouble that I ate ******* because of their unfresh food ...In fact, they were supposed to give me dozen... Nxa! He just left me there & said I'll wait for Herman whom he himself didn't know where he was. After waiting for the whole 40mins, there he is, Blessing, with 6 rolls. I never been so angry because he should have done that in the first place. When I asked him why he wasted my time, he laughed at me, like seriously laughing. I was so furious that I started telling him that he's not acting like he knows why he's there & that they took him from the street corner to be a manager & that he's a disgrace not a blessing because why take joy on someone' sadness. He continued laughing still, not smiling, laughing... When Herman finally came, it was chaos. At least he's the one who's got the brains there. There was another lady manager as well who was not wearing a name tag, useless as well. I also gave her a piece of my mind because I was waiting there for that long & I explained why I was there. She also told me that because I mentioned that I spoke to Herman, that's why she was not assisting me. I told her that she still needs the management training. If her & Herman are not getting along, she must not take it on customers, because it sounded like they don't. She should have said, well since Herman is not here & I here your complaint & you got the slip, let's solve it. Hey, where are these people coming from? They don't deserve even a half star.