Spar ******* payment reversal

Good Day I am once again writing an email regarding the poor assistance at spar, now I can see why the lower management is so useless its because it comes from the top. I complaint on the 18th of April and was advised that I will receive feedback within 7 days it is now the 6th May and nothing. Below is the email I received. It is now confirmed that the people working for Spar are not only lairs but *****'s too. I need my money back today please as you exceeded your timescale you gave me. My contact is: *** Dear Phindile Ref CC*** Thanks for your email and for bringing this to our attention, we will be taking this up with the store for investigation, and within a maximum of 7 working days we will contact you to resolve this matter. -------------------------------------------------------------------------------------------------------- Yours faithfully Ms. Luyanda Dlamini Customer Care Advisor THE SPAR GROUP LTD|SOUTH AFRICA Share Call: ***| Tel: *** | *** 22 Chancery Lane, Pinetown, 3610