SPAR does not value its customers!

I am deeply disappointed to report the unsatisfactory customer service received by my wife yesterday at Greendale Superspar in Howick. Owing to an error at their till/on their system they were not able to receive payment for firewood and proceeded to treat my wife as a potential tial *********, even when she proved that the money had already gone out of her account, i.e. the fault was with their system...rather than treat her with proper respect as aoyal customer they left her standing at their entrance without any recourse simply saying that if she refused to do the transaction again she would be apprehended there and not leave the store, or leave without the goods. This while business wasted time and even though I called the Spar customer care helpline to complain/ask for assistance while she waited - there was absolutely nothing they did to help beside inform me after speaking with Greendale Spar manager that the money did not reflect on their side and that company policy dictated their action. This took no responsibility for causing a return customer distress and making them feel accused of acting *********ly as wella s wasting an hour of her/our time time. Terrible customer relations even though the money has today been reversed. Is this how Spar customers can expect to be treated after spending thousands of rands with them - that the cost of firewood is enough for the manager to lose all sense of discretion and ability to exercise the principles of good customer relations. SURELY, this cannot be in line with SPAR's ethos. We are very upset with the dismissive attitude and rude treatment from Greendale Spar received and lousy, ineffectual way that the complaints department handled the matter- a prompt apology and immediately furnishing of the goods would have gone much further to prove how much they value our custom. And they might have in the first place trusted that for a paltry sum of the cost of firewood we would not turn ******** - we would have gladly gone there today to return their money had they made an effort to value us rather than prove that they do not! So disappointed and actually angry that my wife was made to be distressed by SPAR staff and store manager and to return home traumatised.