SPAR Disappoints

let me just express my disappointment with the manner in which my matter is being handled. A R250 voucher was bought on 01 Nov 2022 at SPAR Yzerfontein. My 12 yr old daughter won it that evening for achieving top scores in all her subjects and Grade. She gave the card to myself (a disabled person) and her dad (who lost his job due to Covid in 2020 and is still unemployed) with the words "Mom, please just buy me a small packet of speckled eggs and some Allergex for Grace (her little sister who has bad allergies). On 03 Nov 2022, the two of us were sent away from the till as we couldn't pay for the items as the card was never activated. To say that we were embarrassed would be an understatement. I wanted to cry for my daughter who was looking forward to going "shopping" for the first time in two years only to be shown away at the till. I called customer care where Joshua advised me to contact Aneesah Frank in Paymentology. On 04 Nov 2022, I called Aneesah on six occasions and every time she would be on another call or out of the office. I ended the day emailing her the card details and my activation request. On 07 Nov 2022, I emailed Aneesah again and got an automated response that she was out of the office. I was referred to Kim Oliphant. Up till today, 14 Nov 2022 (TWO WEEK LATER!!!), there has been a back and forth between Kim, Gali and Boipelo and I am still in the dark about the current status of this card.

My daughter has gotten to the point where she believes that the gift card was just a **** to get you to work hard but there is actually no reward. Sadly, I cannot prove her wrong. I am disappointed to say the very least. My daughter won this for working hard and she tried to do something good by thinking of her family instead of spending it on herself but this lack of assistance is leaving her with a warped view of how the world work.