Spar - Celtics Ridge shopping centre

I went to Celtics Ridge shopping centre on Saturday with two year old daughter. It was around 34 degrees on the day. My daughter wanted water and I go into Spar and bought a 1.5 litre water bottle. I paid and requested a straw for the little one to be able to drink. I was advised after I'd paid that Jose had instructed them not to give away any straws. I requested to see Jose to talk this through. This is what he told: "Yes I do not give out straws. I pay for the straws. Coke gives us a discount and I still have to pop out money to pay for the straws. Straws are for milk and small cold drinks"

Wow...I bought a 1.5 litre and you are telling me straws are for small drinks.

There was absolutely no customer service from Jose who was proud in shutting down a customer. I wonder what his motivation is when working in a customer facing role like this.

To say I was disgusted was an understatement, I was not impressed at all.

Spar is this how you train your people to treat customers though? I dont think so because I have been to other Spar's and the service is exceptional.

Won't be buying from Jose's store anytime soon especially since he is on track to save money on a stray for a little 2 year old.