SPAR Burned Toasted Granolas

To whom it may concern

A month ago I bought a packet of 1kg SPAR granola at Soshanguve Crossing Mall. I later found that the granola was burned. I lodged a complaint via the customer care line on the 22nd of April 2022 and I got a reference number (CC***). The call was handled professionally and I was pleased with the way my complaint was handled.

I later received my money back and a couple of weeks later I was called in to collect a free packet of SPAR granola (Barcode: ***). Unfortunately upon opening it, again I found the same problem I had when I first opened the packet - the granolas tasted burned. Honestly I was tempted to keep quiet and just ignore this, but I love SPAR granolas so much to let this pass. I also feared being seen as a **** or a chancer. I just want the quality of granolas that I fell in love with to be restored. Honestly I do not want a refund or a new packet but for SPAR to be aware of this.

Kind regards, Ms Buang Monaledi ***