Spar Avondale road -Bakery

Spar Avondale road Morningside , bar one tart made my family sick it tasted of chemicals and had an odd taste , I contacted Spar I was referred to the bakery manager who was not available after which the person I spoke to took down my details and nobody bothered to return my call I did not seek a refund nor did I ask for a replacement a simply acknowledgement would of been nice