SOLD ME SPOILT CARROT CAKE AND REFUSES TO RESPOND

ON SUNDAY 26/07/2015 MY WIFE AND I DID OUR MONTHLY SHOPPING AT GATEWAY SUPERSPAR AND ONE OF THE ITEMS WE BOUGHT WAS 4X CARROT CAKE SLICES...WE DID NOT EAT THESE THE SAME DAY, THE NEXT DAY WHEN WE GOT HOME FROM WORK WE DECIDED TO HAVE SOME WITH OUR TEA AND WHEN WE OPENED TH BOX IT WAS COVERED IN MOULD, WHEN WE LOOKED UNDER THE SLICE OF CAKE THERE WAS OLD GREEN MOULD ON IT, I TOOK PICTURES AND SENT THEM VIA EMAIL TO SPAR GATEWAY, I HAD RECEIVED A READ RECEIPT BUT NO ONE BOTHERED TO RESPOND SO I SENT A SECOND EMAIL AND GOT A SECOND READ RECEIPT BUT STILL NO RESPONSE TO DATE.<br> <br> THIS IS SIMPLY TERRIBLE CUSTOMER SERVICE FROM THE STORE MANAGEMENT, NOT EVEN A EMAIL FROM THEM STATING THAT THEY WILL GET BACK TO ME SOON...THEY ARE JUST IGNORING MY COMPLAINT. WE SPEND THOUSANDS OF RANDS ON FOOD ITEMS AT THAT STORE AND EXPECT TO ATLEAST RECEIVE AKNOWLEDGMENT OF OUR CONCERNS.