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Nandi D

1 reviews | Active since Jan 2023

10 Jan 2023, 20:12

Sold expired meat

I am very dissapointed as Gonubie Superspar is my neighborhood Spar. I went to get a few items and a tray of chicken was within those items. That was at 19h03 as per the slip. On arrival at home I prepared supper and when opening the chicken it had a smell. It was off and this surprised me as it was written packed at 07.01 and to be used by 10.01. The smell was bad so needless to say I did not make it for supper. I had gone to spar using bolt and the return had cost me R56. So I thought let me call then so they can direct me on a way forward. I called them flat out on both number supp**** o the slip from 19h45 till 20h00 and both were not being answered. So as we speak I am getting take aways something I was avoiding bc it's Jan and we can't be wasting money like this. The store was to close at 20h00 and what made me write this is the fact that my calls clearly were ringing and being ignored. I am so dissapointed.

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Nandi D's update11 Jan 2023, 08:46
Reviewer Update
After yesterday's experience I am happy to report that a gentleman Robert Thompson called me on receipt of the complaint via whatsapp immidiately and sorted it out. I am very happy how he handled the situation which was such a good reflection on the brand itself because how customer complaints are dealt with is also a reflection of the brand. Thank you Spar