So-called Rewards Tag Never Works at Spargs.

What is the point of Spar having the loyalty program when we can never ever benefit from it? We are regular shoppers at Spargs Superspar in Beacon Bay, East London and every time without fail that we try to take advantage of the discount offers that are advertised for loyalty card/tag holders, we are met with a pathetic excuse as to why we can't claim the rewards. The most common excuse we get at Spargs is 'The loyalty reward system is offline.' However, today's excuse took the cake - we were told, \if you want to scan your loyalty tag to get your discount