Shoddy response

I returned a tin of condensed milk that was off. After confirming that it was indeed his stock, the manager told me I should fetch another one. On returning, the manager's focus was on the financial implication..He obviously did not feel it necessary to apologise for the inconvenience it had caused me. <br> I feel that the manager should have accompanied me to change the condensed milk and then apologised for the condition of the product. <br> \My Spar". I think not.."""