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rubendran G

1 reviews | Active since Oct 2010

07 Mar 2016, 09:25

Shocking Service

On the 5th of March 2016 i decided to go to spar to buy some braai stuff and drinks. I got to the Liquor dept around 7.50pm but they had already closed their doors. The manager( Tinesh ) said that they close at 5pm but yet they were still serving customers. I normally shop their almost everyday and i know their closing times. One of the staff members even banged on the door from inside to show me they close at 5pm. I then went to the main store next door which was still opened because it wasnt 8pm yet. I laid a complaint with the manager ( Pradeep ). I told him exactly what happened and he told me that the liquor store closes at 8pm not 5pm. Tinesh then came in and i asked him why did he lie. He got very aggressive towards me and **** that he didnt say that. I even confronted the young staff member that also told me that they closed at 5pm but they denied everything. The fact that i was able to enter the grocery store shows that it was before 8pm. This is so frustrating because i walked away empty handed. What was more upsetting is that theTinesh and the staff member had these funny sarcastic smiles knowing that i could not do anything. Worst experience ever.

0
Replies (1)
SPAR
SPAR's reply08 Mar 2016, 07:57
Official
Hello neelz,

Thank you for taking the time to email us and for bringing this matter to our attention. We will be taking this up with the store and you will be contacted within a maximum 7 working days to resolve this.

Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za