SHOCKING SERVICE!!!!

I wrote a review last week about a Spar in Cambridge East London that I was not happy with. I received no reply from the Eastern Cape Head office. So I then sent them a message on messenger on Facebook, where they said they would get in touch with me. Well it is a week later and I am still waiting for them to contact me and to date not one person from the head office or customer service have had the decency to contact me. I can now see how the Spar stores in East London couldn't be bothered about customer service. If the head isn't doing its work how do you expect the tail to do its work? I am absolutely shocked at the apathy these stores have and how they operate *******ly. Maybe I need to get the consumer watchdog and Carte Blanche in there, or write a bad review in the National Newspapers. Maybe, I say maybe then they will wake up and do something about poor work ethics!!!!!!