Service

Went to Stephensons Spar today withdrew money from Capitec instore, grabbed a few items to buy. Getting to the till to pay I took out R100 note to pay, Cashier confirmed with the other cashier that the note we had they had to confirm with their manager Caroline, I asked why cashier told me that they do not take it. She proceeded to go to the manager office whom said they can’t take it as it’s very old and said I need to leave what I came to buy and go to the bank which the nearest mall is Vaal mall that’s about 6KM to have the note changed as they don’t take it, meaning I can’t make my purchase. Caroline didn’t even acknowledge us, she was talking to us from a distance (office door). I told her that I just withdrew the money from an ATM instore, she said they are just rendering a service and that the banks are not theirs and insisted that they will not take the note. This is a big inconvenience as a customer I was inconvenienced, had I not had another cash I would have left the store. I would not recommend the store to anyone cause of this customer inconvenience. And can something be done about this, I will take it up further if I don’t not receive confirmation and actionable plan to resolve this.