Saxby Superspar Pathetic Service

Yesterday, 24 April 2024, I had a very bad experience with Saxy Superspar in Centurion.

I placed an order online on the 2U app at 05h13, the order was processed at 05h14 and packed at 08h34. Saxby Superspar phoned my partner about a substitute yoghurt at the time.

I booked the timeslot for 10h00-11h00, as my partner was available to take receipt of the order. The order was never delivered and I started following up from after 11h00, with the same feedback that my order will be dispatched with the next available driver.

In the interim, my partner and mother placed their orders and received it, with mine still sitting at Saxby Superspar. I even made contact with the manager, Barry, for assistance, and he gave me the same response.

Then, I went to Saxby Superspar myself at 19h03. At first I made an enquiry and asked where my order is, because I had boerewors and yoghurt in the order. I was then told by the blonde skivvy my order was dispatched half an hour earlier and that hundred other people are waiting, so I should also wait. I lost it completely with that blasé attitude. I had my order with perishables sitting outside in a packet the whole day and she couldn't even, as someone dealing with customers, give a reasonable answer. Other Spar shops acted proactively and didn't make unacceptable excuses.

She phoned the driver to confirm his whereabouts and asked for my address. The same address that I had to capture on the app with instructions what to do when the driver gets to the gate... He stopped at the gate at 19h12.

I posted my grievance on their social media page (screenshots available) and they deleted my post. This morning someone tagged me on another post of theirs, where I said I won't make the mistake of supporting them, and I posted a screenshot with a different Spar that was pro-active and advised clients that they can't accept further orders. My comment was deleted and I was blocked from their page.

It irks me that I was severely inconvenienced, my kids had to eat late, I had to rush from JHB to Saxby Superspar to find out what is going on, being treated like service to me as the customer isn't needed, and then my bad review is sweeped under the rug.

I expect an apology, but I will not support this Spar again. Clearly they don't need customers and their money.