RN
Roxanne N

1 reviews | Active since Jan 2015

22 Nov 2015, 15:31

Rude staff, terrible service

We went to Tops Lifestyle to sell empty bottles. I spoke to a rude lady who said that they do not buy empty bottles and that you would need the slip of purchasing the full bottles in order to claim the money for the empty bottles. Eventually I spoke to a manager over the phone who then said it would be fine for me to sell them provided I buy something from the liquor store. I agreed and stated that it was my intention to buy more liquor but not for the full amount. When offloading the bottles I was death stared by the Tops staff and no one was willing to help us offload the bottles. When I was paying and waiting for my change, the cashier who was not even involved in the whole story also showed to be extremely rude, didn't make eye contact or thank me for shopping with them. I think their behavior was unacceptable and I wouldn't go there again or recommend anyone to go there.

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Replies (1)
SPAR
SPAR's reply23 Nov 2015, 07:45
Official
Hello RoxyN95,

Thank you for taking the time to email us and for bringing this matter to our attention. We will be taking this up with the store and you will be contacted within
a maximum 7 working days to resolve this.

Glenda Turpin
Customer Care Advisor
Telephone ***
www.spar.co.za