Rude and unprofessional response

My wife registered for the 2015 Spar Ladies race long in advanced and misplaced her race number. Instead of just explaining the rules on the day... Two of the ladies incharge of the registration were rude and unprofessional. Just shouting\ you need to buy a new number!"This could have been dealt with more friendly and professional. My wife's id number was not even checked on their system. """