REFUND OF DUPLICATE EFT TRANSACTION

I purchased from SPAR 23 January 2015 for the total R512.30 and then swiped my bank card for the transaction. Apparently SPAR had system challenges as the transaction didn't't appear on their system although i received confirmation from ABSA on my cell phone of the transaction which indeed did go through. They insisted I pay for this again and advised me the bank should reverse the transaction. The transaction shows that it went off from my account. I then paid again and went to ABSA who said the vendor should reverse the transaction. I have tried ample time to have this solved and till today it hasn't been solved. George is too busy to attend to my matter, Theuns will now go into the matter. Nerveless to say Tony has never ever made time to respond to me.<br> i will appreciate your assistance in having this matter solved by SPAR refunding me my money.