RCS cards, lack of training

Seeing that Spar is part of the RCS group, maybe you should train your staff what to do with a RCS card, <br> Normally verification should be done in order to verify whether I am the card holder, correct?<br> <br> Tried to use my card at the Palm Court Spar, no verification was done, they said it was not necessary, tried to use my card and it said \card expired\", which was working 10 minutes before that at Checkers?<br> <br> Either train your staff on what to do with RCS cards or you will lose customers!"