Poor Treatment by Store cashier and Manager: Lack of Customer Experience and Respect

I am writing to express my extreme disappointment and frustration with the appalling service I received from one of your cashiers by the name of Juddy today at your China Town Mall Midrand branch. 2 Alexandra Ave, Halfway House Estate, Midrand, 1685 is the store address to look into.

The cashier, who unfortunately did not have a name tag, was not only unprofessional but also extremely rude. When I politely asked her a question about my purchase, she responded with attitude and began shouting at me in front of her colleagues. I was taken aback by her behavior and felt disrespected and embarrassed.

To make matters worse, when I reported the incident to the store manager, I was met with a lack of concern and indifference. The manager seemed unconcerned with the cashier's behavior and did not apologize or offer any resolution. Worst of all the Manager didn't even know the cashiers name. I had to get it from my purchase receipt.

I also find it unacceptable that a member of your staff would treat a customer with such disrespect, and even more disturbing that the store manager would not take my complaint seriously.

As a customer, I expect to be treated with respect and dignity, especially when I am reporting a concern. The fact that neither the cashier nor the manager met these basic expectations is alarming and has led me to question whether I will continue to shop at your store.

I hope that you will take immediate action to address this issue, including providing additional training to your staff on customer service and ensuring that your managers are equipped to handle customer complaints in a professional and courteous manner.

I look forward to hearing from you soon and learning about the steps you will take to address this incident.