Poor Service

My wife Ordered stuff from the 2U (Spar Mall @55) app. After delivery she found out that 6 items are missing. She called them and they say the items were not available on the shelves. They didnt bother to let her know thay, but theybwent ahead and deducted all the money including money for the 6 missing items. They promised to refund us in 24 hours. After 24 hours there was nothing. My wife calls and they say "no it will take about 2 to 3 days" but these are items we needed urgently. My wife and child have to eat.

The app needs to be always up to date, if items are not on the shelves they should be removed from the app If there is a problem or item missing. You need to let the client know. Dont wait for them to find out on their own and call you.