Poor service and horrible attitude from employee, Nomazizi in Bwb PE Spar

Good Day

I hope this email finds you well

I am writing to express my disappointment and frustration with the service I received from one of your employees at the N2 Bluewater Bay Spar PE, Nomazizi. I have encountered with her multiple times but this particular instance prompted me to report and escalate the matter.

Unfortunately, everytime I’ve requested assistance from her, the chicka chicken wrap has been unavailable. I found this repetition and apparent lack of effort to ensure product availability to be disappointing and worthy of attention.

On the 23 of March 2025 and previous visits as I’m a resident in Bluewater Bay, I visited the store to purchase a chicka chicken wrap, but the employee in question informed me that the item was unavailable.

What was more disturbing for me was her demeanor and attitude towards me. Despite my friendly greeting, she responded with arrogance, annoyance and a general attitude of disinterest.

This behavior is unacceptable and contradicts the values that Spar promotes, particularly in providing excellent customer service.

As a customer, I expect to be treated with respect and courtesy, especially when I approach the staff with a smile and respect.

I believe that this employee’s behavior is not in line with Spar’s customer service standards, and I kindly request that you urgently address this matter.

If she is unable or unwilling to provide basic customer service, I question whether she is suitable for a role that requires interacting with customers.

I would appreciate it if you could look into this matter and take necessary steps to ensure that your customers receive the level of service they deserve.

I expect a thorough investigation and resolution to this incident, and for Nomazizi to be held accountable for her unprofessional behavior.

In my opinion, her actions demonstrate that she is not suited for a customer-facing role and would be better placed in a back-office position.

I would appreciate it if the manager from N2 Bluewater Bay, PE could contact me to discuss this matter further and provide a resolution.

I hope that in the near future, I will have a more positive experience at Spar.

Thank you for your attention to this matter.

Kind regards

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Noxolo Mali