Poor Service

This is in reference to Waterloo Spar specifically. I just stood in a queue for 55 minutes while i had the unpleasant experience of watching a staff member, have a closed till, especially re opened for her so that she could have her personal shopping items cashed, while we customers had to endure the wait. I brought this to the attention of the manager, who was a good listener, but didnt possess the s****s to pursue this matter Sad thats theres no value for customers nor service, Definitely wont be back there