Poor Service

Hi I ordered a cake at the starwood spar in Phoenix on 05/06/23 and was told it would only be ready on the 7th, however I had a change of mind about the cream and wanted to change it. I called the store before 11:30 on 06/06/23 and was told that the baker will get back to me which she did at 15:40 only to tell me that the cake was already made and I could not change the icing so I asked to speak to the store manager Pradeep Ramross and was told that he is in a meeting and he will call me back. At 4:30 I still did not receive a call from the manager and decide to call the store and was given the run around. I was asked to leave my details again and as soon the store manager can be found he will call me. At 6pm I did not receive any call so I called the store again only to be told that the store manager has left for the day. I am really disappointed in the service that I received and I will not be shopping at starwood spar. Service is pathetic.