Poor customer service

I write this complaint with a heavy heart, I went to Spar Sunward Park to buy and get cashback on the 15th of July.

I am now given a run around by your employees with regards to returning my money (R775.29) back to me after doing a cashback when they went offline. I went to my bank to go and investigate on my own accord after being told by Spar that my money did not reflect on their account however my bank confirmed that Spar claimed the money on the 17th of July. Now that I have prove on my statement, I am now told that the person who deals with accounts is on leave and I must wait for their return for them to be able to process my claim and I ask myself how come a big company like Spar hire only one person to deal with such claims.

On the 29th of July, I received an email from Spar requesting for my card number and I do not understand why they would ask that, when my statement shows that money was taken from my account.

With writing this,I am expecting someone from head office to do better and live up to the reputation they have built that they are for the community. That money belongs to me.