ES
Emmanuel S

1 reviews | Active since Mar 2021

28 Mar 2021, 07:42

Poor customer service. Disrespecting customer. Less informed about their policy.

Kwikspat - Arcadia The cashier does not respect the customer. I went the to buy and do the cash back withdrawal. I knew that you can only request R500 per transaction. However the Cashier told me that I am only allowed to withdraw R500 per day and I try to explain to her that the notice in the wall is not saying what she is telling me. I tell that I can do the 1st transaction of buying and withdraw from 1 till and still go to another till to buy and withdraw another R500 then she start telling me that it does not work my way. I try to explain to her properly but she start disrespecting me and telling me that I can only do it in my shop and at the same time she shouting and inviting other cashiers to gang up on me shouting from all corner. Therefore I request to see the manager and only the supervisor was available. When the supervisor arrived they still continue insulting me in front of their supervisor to show that they don’t respect her too. The supervisor agrees with me that you can still do more transaction and withdraw from other tills for as long as you buy and make transactions. The cashier didn’t even apologize and kept telling me that I think I have fat pockets and kept insulting me in front of their supervisor and the supervisor also kept laughing with them. Instead of asking them to treat customer with respect. I was so disappointed with the lack of knowledge of their staff and the way they disrespect customers in from of their supervisor.

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