Poor Customer Service

tops! at SPAR-Bel Air

I would like to address the disgusting way my son Jason was treated at Bellairs Spar on New Years Day. We had purchased a bottle of Lionista Tequila as a treat for our New Years Celebration. We poured 4 shots and the bottle went into the fridge. When pouring round two, we noticed some dark brown floaters in the bottle. We decided to return it to the store.

Jason was confronted aggressively by Scelo the security guard who was clearly inebreated. Jason then asked to see the manager. Calesh arrived and accused Jason of tampering with said bottle and because it had been opened he couldnt do anything about it. He had also clearly been drinking based on the alcoholic fumes coming off him.

Jason then decided to rather address this with the HR Manager who was helpful and assured us she would forward our complaint to Head Office and get back to us. All while jason was being verbally atracked by Calesh!

We are still waiting and you cannot get hold of anyone on the phone at Spar to resolve this, so i feel this is my only option.

I am disgusted by the lack of customer service and their bullying tactics.

Im sure Leonista would not be happy to see their customers treated this way. As you can see in the pictures the brown floaters are not obvious at first.