Poor customer service

Today at lunch time I was at the new Spar in Blouberg to buy two burgers for lunch. Procedurally you place your order with the lady grilling the chicken breasts so you burger is prepared before you. The tall dark lady was attending to grilling the patties. Upon me reaching the counter, she firstly failed to acknowledge my presence and take my order. I appreciated that she was busy so as soon as she breathes she takes account of me. An Indian couple walked towards the counter and placed their order. Again I wait patiently for the service I was going to receive despite my shock at how I was being overlooked. Upon noticing that I will not be attended anytime soon I place the order in fear of not being seen once again. The lady in question lies and says she heard me the first time I do not have to place the repeat myself. I retracted and mentioned that she had failed to acknowledge me since I reached the counter. She claims to have acknowledged my order and there is no truth to this. I engage in casual conversation with the Indian gentleman next to me. Suddenly, the lady finds it neccessary to explain to me that the estimated tome for attended is 10-12 minutes but because there is a line and the Indian couple got there before me my order will take longer. She mentioned that she had to explain to me as I appeared to be "upset". I told her that I am not blind to how busy they are but the problem is that she attended the couple before me and I had got there first. The Indian gentleman acknowledged that I had actually go there first. She remained surprised and quickly attended my order.

This was a case of very poor customer service which I did not appreciate.

I implore you to look into this matter and train your staff on customer service.

Thanks,

Lelethu