Platters gone wrong

I had the worst experience with a platter order from Newto Park.

I placed an order for 4 platters online and paid in full on the 24th of January 2022 for pick up on Sunday morning 30 January at 10am.

To my surprise when I arrived one of the deli assistants advised me that they are not aware of this order. I showed her my credentials together with the proof of payment. The manager then advised I should come back later s my online order was overlooked, and I told her I having a function, I will not be available to come back again which is why I booked to collect the order at 10am I am leaving my home at 1 to prepare the party venue.

It was then said they will deliver the platters. I thought all was sorted when the platters were delivered it was only 3 instead of 4. This was also "overlooked" on the receipt. They went back and advised the platters will be delivered by 1.30pm, my husband stayed behind to wait for this platter which was knly delivered closer to 2pm and my party had already started.

This was not the end of my horror. The pork ribs tasted off and one of my guest actually developed a skin rash which I assume was from the off pork that she has consumed.

Newton Park Superspar has managed to turn my daughters birthday party into a disaster! From arriving late at a venue that only has a stipulated time period and providing off food for my guests. Embarrassed! Anger! and dissapointing! Is not even the words to describe what I am feeling!.

This is ridiculous service from such a big company. This was my first and my very last time ordering anything from Newton Park Super Spar! If your customers online orders are going to be overlooked please remove the option to order online from your website. I was not offered a damn thing to compensate me for all this inconvenience! I am disgusted!