Pay for Stock and still waiting to tell me that Stock is in Store

After running a Special on Dogfood by the Sunday nothing was left on the shelve - after speaking to 1 of the Employees that went to the Storeroom to double check confirming all stock has been packed out. However I as the client had to go to the Manager on Duty as he was well aware that I was enquiring about the Stock or "rain check" about the product. Not making anyeffort to come and speak to me as the client, just sitting behind the counter. I had to PAY UPFRONT for a product that they didn't have. It is the 1st time that I had to pay for this - I paid on 20.07.2025 and STILL WAITING FOR THE EXCELLENT SERVICE of phoning me back to tell me that the stock has arrived. I have been to the shop and seen the shelves are fully stocked. But up to now 01.08.2025 - No Phonecall as yet. Levyvale Spar you should learn a bit from your other Branches. Other Branches dont ask you to pay upfront for Bad Stock Levels. And I do hope the Owner get to read this.