Pay back the money

I received a phone call today from a person called Okkie who represents Spar, Meerensee. He apologized for my complaint lodged on 19-2-2015. I accepted his apology.<br> <br> What he failed to do is pay back the money. One quarter of a mutton pack was unedible and had to be thrown away. He did not offer reimbur*****t for inferior goods. Is Okkie following President Zuma's example of lots of talk but little result? The consumer is protected by the new CPA regulations against being sold inferior goods. Spar has no right to ******* consumers and expect a verbal apology will make it better. You are accountable to your customers, not elected by the majority to misgovern or protected by hogwash, or is it sheep wash.<br> <br> Hello, is anybody there?